PRIVACY POLICY

https://scalhoreca.com

This Privacy Policy explains how GRUPO SCAL - SOLUCIONES CONJUNTAS ALIMENTACIÓN, S.L. collects, uses and protects personal data, in accordance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR), Spanish Organic Law 3/2018, and applicable electronic commerce regulations.

1. Purpose

By accessing and using the website https://scalhoreca.com (the “Website”) and/or by contacting GRUPO SCAL, personal data relating to users may be collected and processed.

The processing of such data is governed by this Privacy Policy, which has been drafted in accordance with applicable data protection legislation.

Users are advised to read this Privacy Policy carefully before using the Website. 

2. Data Controller

The data controller responsible for processing personal data collected through the Website is:

GRUPO SCAL - SOLUCIONES CONJUNTAS ALIMENTACIÓN, S.L.
Tax ID (NIF): B27847292
Registered office: Teixugueiras 18, Entreplanta, Local 2, 36212 Vigo, Pontevedra, Spain

For any matters relating to data protection, users may contact GRUPO SCAL via:

  • Postal address: Teixugueiras 18, Entreplanta, Local 2, 36212 Vigo, Pontevedra, Spain
  • Email: info@gruposcal.com

3. Personal Data Collected

3.1 Website browsing

Simply by visiting and browsing the Website, certain technical data may be collected, such as IP address, operating system, browser type or device information. This data does not allow the direct identification of the User unless combined with additional information.

The collection of such data through cookies is governed by the Cookie Policy available on the Website.

3.2 User registration

Certain services offered by GRUPO SCAL require the creation of an user account.

When registering, the following data may be requested:

  • Tax Identification Number (NIF / VAT number)
  • Company name (business name)
  • Telephone
  • Email address

Once registered, users may access their account through the “Account” section of the Website. Payment details are not stored in the user account.

3.3 Payments

Payments for products or services may be made using the following methods:

  • Credit or debit card
  • Bizum
  • Bank transfer

Payment data is processed securely by authorized payment service providers and is not stored by GRUPO SCAL.

3.4 Contact form

Users may contact GRUPO SCAL through the contact form available on the Website. For this purpose, the following personal data is collected:

  • Email address

Submission of the contact form requires prior acceptance of this Privacy Policy.

4. Accuracy of Data

Users guarantee that the personal data provided is true, accurate, complete and up to date, and undertake to notify GRUPO SCAL of any changes.

GRUPO SCAL shall not be liable where:

  • Users are not of legal age or lack legal capacity to contract services;
  • Personal data is provided without the consent of the data subject;
  • Incorrect, incomplete or fraudulent information has been supplied beyond GRUPO SCAL’s reasonable control.

5. Purposes of Processing

Personal data collected through the Website is processed for the following purposes:

  • User registration: Provision of GRUPO SCAL services, customer communication, order fulfillment, delivery of goods, and invoicing;
  • Contact form: Responding to inquiries, providing requested information, handling complaints or claims, and following up on requests.

6. Legal Basis for Processing

Personal data is processed based on one or more of the following legal grounds:

  • The User’s consent;
  • The performance of a contract or pre-contractual measures;
  • Compliance with legal obligations.

7. Data Retention

Personal data will be retained for as long as necessary to provide the requested services, manage orders, billing and payments, and handle contact requests.

Once these purposes have been fulfilled, data may be retained in a blocked or restricted form for the periods required by applicable law in order to address potential legal liabilities.

8. Data Recipients and International Transfers

GRUPO SCAL does not sell or disclose personal data to third parties, except in the following cases:

  • Logistics and delivery providers, for the purpose of delivering orders;
  • Technology and IT service providers that host systems or provide essential operational tools, acting as data processors under contractual obligations;
  • Public authorities, courts or law enforcement agencies, where legally required;
  • Third parties with the User’s consent or another lawful basis.

Where international data transfers occur, appropriate safeguards will be applied in accordance with GDPR requirements.

9. Data Subject Rights

Users may, at any time, exercise the following rights:

  • Access
  • Rectification
  • Deletion
  • Restriction of processing
  • Data portability
  • Objection
  • Withdrawal of consent

Requests may be submitted by written communication, together with proof of identity, to:

  • Email: info@gruposcal.com
  • Postal address: Teixugueiras 18, Entreplanta, local 2, 36212 Vigo, Pontevedra, Spain

GRUPO SCAL will respond within one (1) month of receipt of the request, which may be extended where legally permitted.

Users also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) or with the competent supervisory authority in their country of residence.

10. Changes to This Privacy Policy

GRUPO SCAL reserves the right to update this Privacy Policy at any time to reflect legal, technical or operational changes. Updated versions will be published on the Website and shall take effect upon publication.