Shipping Policy

Deliveries are made within mainland Spain and mainland Portugal using specialized cold-chain logistics providers. Deliveries are made at ground floor only. Users must provide a commercial delivery address suitable for refrigerated transport vehicles.

Shipping to the Balearic Islands, Canary Islands, Ceuta, Melilla, P.O. boxes or public delivery points is not available.

For deliveries to other parts of continental Europe, please contact info@scalhoreca.com.

Orders cannot be modified once placed, unless expressly agreed and with shipping costs borne by the User.

Estimated delivery time is 48–72 business hours from dispatch. Delivery schedules may vary by location. Deliveries are not made on Saturdays, Sundays or public holidays.

GRUPO SCAL shall not be liable for delivery delays caused by force majeure, logistics disruptions or circumstances beyond its reasonable control.

Upon delivery, the User must immediately inspect the shipment. Any visible damage, quantity discrepancies or issues with packaging or product condition must be reported in writing to both the carrier and GRUPO SCAL as soon as possible.

Acceptance of delivery implies confirmation that the products were received in good condition. From that moment, the User assumes responsibility for proper storage,

handling and use of the products. Products should be placed in a freezer immediately if not used at once.

No delivery claims will be accepted once the shipment is recorded as delivered and signed for.