Warranty & Returns

GRUPO SCAL sells exclusively to professional users; therefore, consumer protection regulations do not apply.

In accordance with food safety regulations and by analogy with Article 103 of Spanish Royal Legislative Decree 1/2007, the right of withdrawal does not apply to frozen, refrigerated or perishable food products.

No returns are accepted due to change of mind.

Only claims related to:

· Mistaken products or quantities delivered

· Product defects

· Cold-chain breakage during transport

· Damaged or non-conforming products

will be processed.

Claims must be submitted in writing within 24 hours of delivery and must include clear photographs of the product and original packaging, along with a description of the issue.

If the claim is accepted, GRUPO SCAL may offer a refund (full or partial), replacement or substitute product at no additional cost.

Claims arising from improper handling, incorrect storage or causes beyond GRUPO SCAL’s control will not be accepted.